Privacy policy

Last updated: June 17, 2026

WSG Waterproofing Solutions Pty Ltd ("WSG", "we", "us" or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase products from us, create an account, contact us or otherwise interact with our business.

1. What Personal Information We Collect

We may collect personal information including:

Full name
Company name (where applicable)
Billing and delivery addresses
Email address
Telephone number
Purchase and transaction history
Payment information (processed securely through third-party payment providers)
Website usage information
IP address and device information
Any information you provide when contacting us

We only collect personal information that is reasonably necessary for our business activities.

2. How We Collect Personal Information

We collect personal information:

Directly from you when you place an order, create an account, submit an enquiry or subscribe to marketing communications
Automatically through cookies and website analytics tools
Through Shopify and other service providers that assist us in operating our website
From publicly available sources where permitted by law

3. Why We Collect Personal Information

We collect and use personal information to:

Process and fulfil orders
Deliver products and services
Manage customer accounts
Respond to enquiries and provide customer support
Improve our website, products and services
Send order updates and service communications
Conduct marketing activities where permitted by law
Prevent fraud and maintain website security
Comply with legal obligations

4. Marketing Communications

We may send promotional emails, product updates and marketing communications where you have consented or where otherwise permitted by law.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

5. Disclosure of Personal Information

We may disclose personal information to:

Shopify, which hosts and operates our ecommerce platform
Payment processors and financial institutions
Freight, courier and logistics providers
Information technology and website service providers
Marketing and advertising service providers
Professional advisers including accountants, lawyers and insurers
Government agencies or regulators where required by law

We do not sell your personal information to third parties.

6. Shopify and Third-Party Services

Our online store is hosted by Shopify. When you visit or make a purchase through our website, Shopify may collect and process personal information on our behalf.

Shopify's handling of personal information is governed by its own privacy policy.

We may also use third-party services such as Google Analytics, Meta Pixel and other tools to help us understand website performance and improve our marketing activities.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyse website traffic
Measure marketing effectiveness

You can modify your browser settings to refuse cookies; however, some website features may not function correctly.

8. Overseas Disclosure

Some of our service providers, including Shopify and cloud-based software providers, may store or process personal information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles the information in accordance with Australian privacy laws.

9. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures include secure servers, password protection, restricted staff access and secure payment processing systems.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.

Requests should be made using the contact details below.

We may require verification of your identity before providing access to personal information.

11. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or as required by law.

12. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us in writing.

We will investigate your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and will take effect immediately upon publication.

14. Contact Us

WSG Waterproofing Solutions Pty Ltd

Email: sales@wsgwaterproofingsolutions.com.au

For any privacy-related enquiries, requests for access or correction, or complaints regarding the handling of personal information, please contact us using the details above.